Global Digital Solutions, S.A. - Software Solutions Madrid

Your Partner in Digital Transformation

Innovative Software Solutions for a Connected World

Global Digital Solutions, S.A. empowers businesses to thrive in the digital age. Based in Madrid, we offer tailored software solutions to streamline processes, enhance customer experiences, and drive sustainable growth. We understand the unique challenges of the Spanish and European markets and provide localized expertise with global standards.

This Privacy Policy describes how Global Digital Solutions, S.A. ("we," "us," or "our") collects, uses, and shares personal information of users of our site and our online platform. Global Digital Solutions, S.A. is a software solutions company specializing in digital transformation solutions, process automation, digital onboarding, personalized service platforms, barrier-free accessibility design, online support systems, data analytics dashboards, and citizen portals.

Information We Collect

We collect the following types of information from and about users of our site:

**Information you provide directly to us:** This includes information you provide when you contact us through our site, such as your name, email address, company name, and the content of your message. We also collect information if you register for an account, subscribe to a newsletter, or participate in any interactive features of our online platform.
**Information collected automatically:** When you use our site, we automatically collect certain information about your device and browsing activity. This information may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.
**Information from other sources:** We may also receive information about you from other sources, such as social media platforms, business partners, and public databases.

How We Use Your Information

We use the information we collect for the following purposes:

**To provide and improve our services:** We use your information to operate our site, provide you with access to our online platform, and personalize your experience. We also use your information to improve the functionality and content of our site and to develop new products and services.
**To communicate with you:** We use your information to respond to your inquiries, provide customer support, and send you updates and promotional materials.
**To personalize content and advertising:** We may use your information to personalize the content and advertising you see on our site and on other websites and platforms.
**To analyze and understand usage patterns:** We use your information to analyze how users interact with our site and online platform, and to identify trends and patterns.
**To comply with legal obligations:** We may use your information to comply with applicable laws, regulations, and legal processes.
**For security purposes:** We use your information to help detect and prevent fraud, abuse, and other security incidents.

Legal Basis for Processing

Our legal basis for processing your personal information depends on the specific context in which we collect it. Generally, we process your personal information on one or more of the following grounds:

**Your consent:** We may process your personal information based on your consent. You have the right to withdraw your consent at any time.
**Performance of a contract:** We may process your personal information to perform a contract with you.
**Compliance with a legal obligation:** We may process your personal information to comply with a legal obligation.
**Legitimate interests:** We may process your personal information based on our legitimate interests, such as providing and improving our services, communicating with you, and ensuring the security of our site and our online platform, provided that such interests are not overridden by your rights and interests.

Sharing Your Information

We may share your information with the following categories of recipients:

**Service providers:** We share your information with third-party service providers who help us operate our site, provide our services, and conduct our business. These service providers include hosting providers, payment processors, email marketing providers, and analytics providers.
**Business partners:** We may share your information with our business partners who offer products or services that may be of interest to you.
**Affiliates:** We may share your information with our affiliates for internal business purposes.
**Legal authorities:** We may disclose your information to legal authorities if required by law or legal process.
**Other parties with your consent:** We may share your information with other parties with your consent.

International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence, including countries that may not provide the same level of data protection as your country. We will take appropriate safeguards to protect your personal information in accordance with this Privacy Policy and applicable law.

Your Rights

You have the following rights regarding your personal information:

**Right to access:** You have the right to access the personal information we hold about you.
**Right to rectification:** You have the right to have inaccurate or incomplete personal information corrected.
**Right to erasure:** You have the right to have your personal information erased under certain circumstances.
**Right to restriction of processing:** You have the right to restrict the processing of your personal information under certain circumstances.
**Right to data portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
**Right to object:** You have the right to object to the processing of your personal information under certain circumstances, including processing for direct marketing purposes.
**Right to withdraw consent:** If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
**Right to lodge a complaint:** You have the right to lodge a complaint with a data protection authority.

To exercise these rights, please contact us at the address provided below.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site.

If you have any questions about this Privacy Policy, please contact us at:

Global Digital Solutions, S.A.

15 Calle de la Libertad, 3º Derecha

Madrid, Madrid, 28013

Spain

About Global Digital Solutions, S.A.

Founded in the vibrant city of Madrid, Global Digital Solutions, S.A. emerged from a vision to bridge the gap between cutting-edge technology and practical business needs. Our journey began over a decade ago, witnessing the burgeoning digital landscape and recognizing the transformative power of software. Initially, we focused on providing bespoke software development for local businesses in Madrid, helping them adapt to the early stages of digitalization.

Over the years, we've expanded our expertise and service offerings, always staying ahead of the curve in technological advancements. We've grown from a small team of dedicated developers to a comprehensive solutions provider, serving clients across Spain and beyond. Our core values are deeply rooted in innovation, integrity, and a client-centric approach. We believe in building lasting partnerships, understanding that our clients' success is intrinsically linked to our own.

Our mission is simple yet profound: to empower businesses with technology that not only meets their current needs but also anticipates future challenges and opportunities. We are committed to delivering solutions that are not only innovative and efficient but also user-friendly and accessible. We pride ourselves on our deep understanding of the local business environment, allowing us to offer uniquely tailored solutions that resonate with the Spanish market while maintaining global quality standards. Our team is composed of passionate professionals who are experts in their fields, constantly learning and evolving to provide the best possible service.

At Global Digital Solutions, S.A., we don't just build software; we build solutions that drive growth, enhance efficiency, and create a sustainable digital future for our clients. We are more than just a technology provider; we are your strategic partner in navigating the complexities of the digital world. We invite you to join us on this journey of digital transformation, where innovation meets reliability, and where your business goals become our shared objectives.

Expertise in digital transformation

Customized software solutions tailored to your specific needs

Unwavering focus on user-centric design and exceptional user experience

Deep commitment to continuous innovation and uncompromising quality

Reliable Madrid-based local support, readily available when you need us

Our Software Solutions

Digital Transformation Solutions

Embark on your digital journey with confidence. We provide expert guidance and implement cutting-edge technologies to modernize your business operations, enhance your competitive edge, and ensure you're ready for the future of your industry. From initial consultation to full-scale deployment, we are with you every step of the way.

Process Automation

Reclaim valuable time and resources by automating repetitive tasks and complex workflows. Our process automation solutions streamline your operations, minimize errors, boost efficiency, and allow your team to focus on strategic, high-value activities that drive your business forward.

Digital Onboarding

Create exceptional first impressions with seamless and engaging digital onboarding experiences for your new customers and employees. Improve satisfaction, enhance retention rates, and set the stage for long-term positive relationships right from the start with our tailored onboarding solutions.

Personalized Service Platforms

Elevate customer engagement and foster lasting loyalty by delivering uniquely personalized experiences. We develop bespoke platforms that cater to individual customer needs and preferences, significantly increasing satisfaction and strengthening your brand advocacy.

Barrier-Free Accessibility Design

Ensure your digital solutions are inclusive and accessible to everyone, regardless of ability. We adhere to the highest accessibility standards, creating digital environments that are user-friendly for all and broaden your reach while upholding ethical practices.

Online Support Systems

Provide exceptional customer service with robust online support systems. Resolve issues swiftly, answer queries efficiently, and maintain high levels of customer satisfaction with tools designed for optimal support and communication.

Data Analytics Dashboards

Transform raw data into actionable insights with interactive and visually compelling dashboards. Make informed, data-driven decisions that propel your business strategy and improve performance across all key metrics through clear and concise data visualization.

Citizen Portals

Enhance citizen engagement and streamline public service delivery with user-friendly citizen portals. Improve access to information, facilitate interactions, and build stronger community relationships through efficient and accessible digital platforms.

Why Choose Global Digital Solutions?

Local Expertise, Global Standards

Based in the heart of Madrid, we possess an intimate understanding of the Spanish market dynamics and cultural nuances, while adhering to rigorous international quality standards in all our software development practices. We bridge the local and global effectively.

Tailored Solutions

We firmly believe in personalized approaches. Ditching the one-size-fits-all mentality, we meticulously analyze your unique business challenges and objectives to craft software solutions that are precisely aligned with your specific requirements and goals.

Dedicated Support

Our commitment extends far beyond initial deployment. We provide continuous, dedicated support and proactive maintenance to ensure your software solutions consistently operate at peak performance and remain effective in the long run, adapting as your business evolves.

Proven Track Record

Benefit from our extensive history of successful project deliveries and a multitude of satisfied clients across diverse industries. Trust in our proven experience and established methodologies to consistently deliver tangible, positive results for your business, time and again.

What Our Clients Say

"Global Digital Solutions transformed our customer onboarding process. It's now seamless and efficient, greatly improving customer satisfaction and freeing up our team to focus on more strategic initiatives. The impact has been truly remarkable."

- Elena Rodriguez

Operations Manager, Retail Company

"Their data analytics dashboard has given us invaluable insights into our business performance. We can now make data-driven decisions with confidence, leading to significant improvements in our operational efficiency and strategic planning. It's an indispensable tool for us."

- Javier Martinez

CEO, Tech Startup

"The team at Global Digital Solutions is incredibly responsive and professional. They delivered exactly what we needed and provided excellent support throughout the entire process. Their dedication and expertise made them a pleasure to work with."

- Sofia Garcia

Marketing Director, Healthcare Provider

Meet Our Leadership Team

Antonio Fernández

CEO

Visionary leader with over 20 years of experience in the software industry. Drives the strategic direction of Global Digital Solutions, ensuring innovation and client success.

Isabel Pérez

CTO

Technology expert and architect of innovative software solutions. Leads the development and technical teams, pushing the boundaries of what's possible.